Privacy policy.
The objective of this document:
1. Claim Management Services is dedicated to safeguarding the security and privacy of your personal data.
2. This privacy notice outlines how, in compliance with the General Data Protection Regulation (GDPR), we collect and use personal information about you both during and after your service with us.
3. It covers employees, customers/clients, contractors, suppliers, and network contacts throughout our typical operations.
Claim Management Services acts as a “Data Controller”, which indicates that it is up to us to decide how to handle and use any personal information we have about you. We must inform you of the information in this privacy notice per the requirements of data protection laws.
Any employment agreement or other agreement for the provision of services does not include this notice. This notice pertains to employees, customers/clients, contractors, suppliers, and network contacts throughout our typical operations.
You should carefully read this notice as well as any additional privacy notices we may post when collecting or processing personal information about you in order to understand how and why we are doing so.
Our Data Protection Standards
We abide by data protection regulations. This states that the personal information we have about you must be used in the following ways:
1. Lawfully;
2. Fairly;
3. Transparently.
4. Up to date and accurate.
5. Stored securely.
6. Not used in any way that is inconsistent with the legitimate purposes for which data was collected, which we have made apparent to you.
7. Specific to and confined to the intentions we've outlined with you.
8. Kept for no longer than is required to fulfil the objectives we have disclosed.
Claim Management Services is committed to processing data in accordance with its responsibilities under the GDPR.
Article 5 of the GDPR requires that personal data shall be:
a. processed lawfully, fairly, and in a transparent manner in relation to individuals;
b. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
c. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
d. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
e. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
f. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.”
Our process for the use and collection of personal information
Claim Management Services makes use of the information it has about you to carry out the agreement we have made to provide you with our business services. Claim Management Services also serves as a data processor on behalf of its clients. Claim Management Services will act on the instructions of its client while acting only in the capacity of a data processor, and will make every effort to ensure that the client is fully GDPR compliant.
Only where permitted by law will we use your personal information. We will typically make use of your personal data in the following situations:
1. Situations where we must adhere to a legal requirement.
2. Situations where we have to fulfil the agreement we have with you.
3. When your interests and fundamental rights do not supersede our legitimate interests (or those of a third party) and it is required for those interests.
4. Additionally, although unlikely, when it is required for the good of the public [or for official purposes].
5. Additionally, although unlikely, situations where your (or someone else's) interests need to be protected.
Claim Management Services collects personal information about employees, customers/clients, contractors, suppliers, and network contacts through the use of emails, telephone calls, web site forms, social media processes, direct verbal communications, and third-party sources.
Modification of purpose
Unless we reasonably believe that we need to use your personal information for another reason and that reason is compatible with the original purpose, we will only use your personal information for those purposes for which we collected it. If we need to use your personal information for a different reason, we will let you know and provide you with the legal justification for doing so.
Please take note that, if necessary or permitted by law, we may process your personal information without your knowledge or consent and in accordance with the aforementioned guidelines.
Forms you fill out, recordings of our communications with you, including web forms, phone calls and emails, may result in the collection of certain personal information about you.
Claim Management Services may have information about you and/or your company, including any third-party information we may have learned about you from the public domain, our suppliers, such as credit reporting agencies, or references you provided to us during the application process, including but not limited to personally identifying data like Internet Protocol (IP) addresses. Such details will be used by Claim Management Services to identify its visitors. Claim Management Services may also compile data on the website visitors' browsing habits.
The website of Claim Management Services uses cookies, a collection of data that a website saves on a user's computer and that the user's browser sends to the website each time the user visits. Cookies are used on our website to aid Claim Management Services in identifying and following visitors as well as their preferences for internet access. Visitors to the website of Claim Management Services who do not want cookies to be installed on their computers may configure their browsers to reject cookies before accessing our website.
By accepting this privacy notice, you are giving Claim Management Services permission to process your personal data for the aforementioned objectives.
You are able to withdraw your consent at any time by writing to us or emailing Claim Management Services; complete contact information is provided in the final section of the document.
Your Personal Information may occasionally be given to third parties by Claim Management Services only for the purpose of processing work on its behalf. Claim Management Services needs these organisations to consent to processing this data in accordance with our directives and specifications that are compliant with this Privacy Notice and GDPR.
Consent
In order to fulfil our contractual duties to you, we do not require your permission to process your personal data. In specific situations, we may ask for your written permission to process specified data or particularly sensitive data. If we do, we will fully disclose the information we are requesting as well as the rationale for it, allowing you to carefully consider your desire to consent. It is important for you to understand that your agreement to any request for consent from us is not a requirement of your contract with us.
You have the right to revoke your consent at any time for any processing of your personal information that you may have, in some restricted situations, given approval to the collection, processing, and transfer of for a particular purpose. Please send an email to info@strabanebms.com to Claim Management Services to revoke your consent. Unless we have another legal basis for doing so, we will no longer handle your information for the purpose(s) you first consented to after we get notification that you have withdrawn it.
Data Storage
It is significant that the personal data we have on you is accurate and up to date. If your personal information changes while you are working with us, kindly let us know.
Claim Management Services will process personal data for the term of any contract and keep just the personal information required to fulfil legal requirements for an additional 60 months after the contract's expiration. Any unnecessary personal data will be erased after two years.
Changes to our privacy statement
This privacy notice is subject to change at any time, and any significant revisions will be communicated to you in a new privacy notice. Occasionally, we may also let you know in other ways how your personal information is being processed.
You can reach us at
Claim Management Services
42 Bridge Street
Strabane
Co. Tyrone
BT82 9AE
Phone – 028 7188 3540
Email – info@cms-ni.com